N99 Game Privacy Policy —
How We Protect Your Data

1. Who We Are

N99 Game operates the online gaming and sports betting platform available at n99game.pro. When this Privacy Policy refers to "N99 Game", "we", "us" or "our", it means the entity responsible for operating this platform and for processing your personal data in the context of providing gaming services.

This policy applies to all data processing activities carried out in connection with your use of the N99 Game platform — whether you access it through the website, the downloadable Android app or any other channel we make available.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which form part of the overall agreement governing your use of N99 Game.

2. What Data We Collect

We collect personal data from you in several ways — information you provide directly, information generated automatically as you use the platform, and information we receive from third-party payment providers. Here is a clear breakdown:

We do not collect sensitive categories of personal data such as health information, biometric data (beyond liveness verification required for KYC), religious beliefs or political opinions.

3. How We Use Your Data

Every piece of data we collect is used for a specific, documented purpose. We do not use your data for anything beyond what is described below:

• Account Creation & Management — Your registration details are used to create and maintain your player account, authenticate your identity on login and manage account settings.
• Identity Verification (KYC) — We use identity and document data to confirm that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your payment methods belong to you.
• Processing Deposits & Withdrawals — Financial data is used to process your PKR transactions via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wal lets, and to maintain an accurate record of your transaction history.
• Platform Security & Fraud Prevention — Technical and usage data helps us detect suspicious activity, prevent unauthorised account access, identify potential fraud and protect the integrity of the platform for all players.
• Customer Support — Communications data is used to respond to your queries, resolve disputes and improve the quality of our support service.
• Responsible Gaming — Usage data including session duration, betting patterns and deposit frequency is monitored to identify players who may be showing signs of problem gambling, so that appropriate responsible gaming tools and information can be offered.
• Platform Improvement — Aggregated, anonymised usage data helps us understand how players interact with N99 Game so we can improve navigation, game selection, app performance and the overall user experience.
• Legal & Regulatory Compliance — We may use and retain your data as required to comply with applicable legal obligations, including responding to lawful requests from authorities.

4. Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the specific activity:

• Contractual Necessity — Processing is necessary to fulfil our obligations to you under the Terms and Conditions you agreed to when registering. This includes running your account, processing bets and handling deposits and withdrawals.
• Legal Obligation — Some processing is required to comply with applicable laws, including identity verification, anti-money-laundering checks and responding to lawful authority requests.
• Legitimate Interests — We process certain data — such as technical and usage data — where we have a legitimate interest in doing so, for example to maintain platform security, prevent fraud and improve our services. We conduct a balancing assessment to ensure our interests do not override your rights.
• Consent — Where we rely on your consent for a specific activity, such as sending you optional promotional communications, you have the right to withdraw that consent at any time via your account settings or by contacting support.

5. Who We Share Your Data With

N99 Game does not sell your personal data. We share data only where it is necessary to operate the platform, fulfil a legal obligation or protect the safety of players. The categories of third parties who may receive your data are:

• Payment Processors — JazzCash, Easypaisa, Raast and bank or card payment processors receive the minimum financial data needed to complete your transactions securely in PKR.
• Identity Verification Providers — Third-party KYC service providers process your identity documents and verification data solely for the purpose of confirming your identity and age. They operate under strict data processing agreements.
• Game Software Providers — Game developers whose titles are hosted on the N99 Game platform may receive anonymised session data for the purpose of game performance reporting. They do not receive your identity or financial data.
• Cloud Infrastructure Providers — Our hosting and data storage infrastructure is provided by reputable cloud services. These providers process data only on our instructions and under binding data processing agreements.
• Legal & Regulatory Authorities — We may disclose data to law enforcement, regulators or courts when required by law or when necessary to protect the safety and rights of our players and staff.
• Fraud Prevention Services — We may share data with anti-fraud and risk management services that help us identify and prevent abusive or criminal activity on the platform.

All third parties who receive your data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared. We do not permit third-party partners to use your data for their own marketing purposes.

6. Payment Data & PKR Transactions

All financial transactions on N99 Game are conducted in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, standard bank transfer, debit and credit cards and mobile wallets. When you make a deposit or request a withdrawal, we collect and process the minimum payment information necessary to complete that transaction.

Full card numbers and mobile wallet PINs are never stored on N99 Game's own servers. Card transactions are handled directly by PCI DSS-compliant payment processors. For JazzCash and Easypaisa transactions, only the account reference and transaction confirmation are retained in our records — your mobile wallet credentials remain entirely within those providers' systems.

Your transaction history within N99 Game — including deposit amounts, withdrawal requests and their status — is accessible to you at any time through your account dashboard. This history is retained as part of your account record for the duration specified in Section 8 of this policy.

7. Cookies & Tracking

N99 Game uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how players use the site and app. Here is what we use and why:

• Essential Cookies — Required for the platform to function. They keep you logged in during a session, maintain your game state and enable secure transactions. These cannot be disabled without breaking core functionality.
• Functional Cookies — Used to remember your preferences such as language settings and notification preferences, so you do not have to reconfigure these every time you log in.
• Analytics Cookies — Help us understand how players navigate the platform, which games are most popular and where users encounter difficulties, so we can make meaningful improvements. Data collected for analytics purposes is aggregated and does not identify individual players.
• Security Cookies — Used to detect unusual login patterns, prevent cross-site request forgery and protect your account from unauthorised access attempts.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use the platform. For the N99 Game mobile app, similar tracking technologies operate at the app level; these can be managed through your device's app permissions settings.

We do not use third-party advertising cookies or behavioural tracking pixels that share your data with ad networks.

8. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active account and to meet our legal obligations. The general retention periods we apply are:

• Active Account Data — Retained for the full duration of your account's existence plus a period of five years after account closure, to meet legal and financial record-keeping requirements.
• Transaction Records — Financial transaction data is retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping obligations.
• Identity Verification Documents — KYC documents are retained for the duration of your account and for a period of five years after closure.
• Support Communications — Live chat transcripts and email correspondence are retained for two years from the date of the conversation, unless the matter relates to an ongoing dispute or investigation.
• Technical & Usage Logs — Server logs and usage data are retained for up to 12 months, after which they are deleted or permanently anonymised.

When data is no longer required and the applicable retention period has expired, it is securely deleted or anonymised. You may request early deletion of your data subject to the limitations described in Section 9 below.

9. Your Rights

As a player on N99 Game, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at the email address listed in Section 13.

• Right of Access — You can request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days of a verified request.
• Right to Rectification — If any of the data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most contact details directly within your account settings.
• Right to Erasure — You can request that we delete your personal data. We will comply where we are not legally required to retain the data. Note that transaction records and KYC documents are subject to mandatory retention periods and cannot be deleted on request during that window.
• Right to Restriction — In certain circumstances, you may request that we restrict the processing of your data rather than deleting it — for example while a dispute is being resolved.
• Right to Data Portability — You may request a copy of the data you provided to us in a commonly used, machine-readable format.
• Right to Object — You may object to processing carried out on the basis of our legitimate interests. We will review the objection and cease processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent — Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We will not charge a fee to process a rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We will always inform you before applying any fee.

10. Children's Privacy

N99 Game is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that personal data has been collected from a minor, we will delete that data promptly and close the associated account.

If you are a parent or guardian and believe that a minor in your household has created an account on N99 Game, please contact our support team immediately. We take underage access seriously and will act quickly to investigate and resolve the matter.

We also encourage account holders to keep their login credentials secure to prevent younger family members from accessing the platform. Full guidance on protective measures, including deposit limits and self-exclusion tools, is available on the Responsible Gaming page.

11. Security Measures

Protecting your personal data is a core responsibility that we take seriously at every level of the platform. The security measures we have in place include:

• TLS Encryption — All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. This includes login sessions, deposit and withdrawal requests and all API communications.
• Password Hashing — Passwords are hashed using a strong one-way hashing algorithm before storage. Even in the event of a data breach, your password would not be exposed in readable form.
• Two-Factor Authentication — Players are encouraged to enable two-factor authentication (2FA) on their accounts for an additional layer of login security.
• Access Controls — Internal access to player data is restricted on a role-based, need-to-know basis. Staff access to sensitive data is logged and audited.
• Intrusion Detection — Our systems are monitored around the clock for unusual activity, unauthorised access attempts and other indicators of security incidents.
• Secure Data Centres — Player data is stored in secure, access-controlled data centre environments operated by reputable cloud infrastructure providers.

While we implement robust security measures, no system connected to the internet can guarantee absolute security. In the event of a data breach that is likely to affect your rights, we will notify you promptly and provide clear guidance on the steps you should take.

12. Changes to This Policy

N99 Game may update this Privacy Policy from time to time to reflect changes in our data practices, new features on the platform, or evolving legal requirements. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

For material changes — meaning changes that significantly affect how we use your personal data — we will provide advance notice through an in-app notification or email where we hold a valid contact address for you. We recommend reviewing this page periodically even when you have not received a direct notification.

Your continued use of N99 Game after a policy update has been published constitutes acceptance of the updated Privacy Policy. If you do not agree with any changes, you may request account closure by contacting our support team.

13. How to Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a concern about how your personal information has been handled, please get in touch with us through any of the following channels:

• Live Chat — Available 24/7 via the chat icon on any page of the N99 Game website or within the app. Live chat is the fastest way to get a response.
• Email — [email protected] — for formal written requests regarding your data rights, subject access requests or privacy-related complaints. We aim to respond within 5 working days for general enquiries and within 30 days for formal data rights requests.

For support with responsible gaming tools, deposit limits, break periods or self-exclusion, visit our Responsible Gaming page where step-by-step guidance is available for each tool.

For general platform questions, game rules, deposit methods and account management help, visit our FAQ page.